Refund Policy
Last Updated: January 1, 2024
7-Day Easy Returns
We promise: Within 7 days of receiving your order, if you're not satisfied with your purchase, you can request a return or exchange (some exclusions apply). We're committed to ensuring every customer has a satisfying shopping experience.
Eligible for Return
Returns are accepted in the following cases:
- Product has quality issues (damage, stains, stitching problems, etc.)
- Received item does not match order (wrong size, color, or style)
- Product was damaged during shipping
- Item is unused, unwashed, in original condition with tags and packaging attached
Not Eligible for Return
Returns will not be accepted in these cases:
- Return request made after 7-day window
- Item has been used, washed, or damaged by customer
- Tags have been removed or packaging is damaged
- Intimate apparel, swimwear, or similar items (for hygiene reasons)
- Sale items or items marked as "Final Sale"
- Custom or personalized items
- Items not purchased from our website
Return Process
Submit Request
Contact us via email ([email protected]) or phone with your order number, reason for return, and photos if there are quality issues.
Review & Approval
We will review your request within 1-2 business days. Once approved, we'll provide you with the return address and authorization number.
Ship Item Back
Pack the item with original packaging and tags, include the return authorization number, and ship to the provided address. We recommend using a trackable shipping method and keeping your receipt.
Refund/Exchange Processing
Once we receive and inspect the returned item, we'll process your refund or ship your exchange within 5-7 business days.
Refund Methods
Refunds will be issued to the original payment method:
- Credit/Debit Card: Refund will be credited to the original card, typically 5-10 business days
- PayPal: Refund will be credited to your PayPal account, typically 3-5 business days
- Other Payment Methods: Processing time varies by payment provider, typically 5-14 business days
Return Shipping Costs
| Reason for Return | Shipping Cost |
|---|---|
| Product quality issue | Covered by ELVRA |
| Wrong item sent | Covered by ELVRA |
| Shipping damage | Covered by ELVRA |
| Size doesn't fit | Customer responsibility |
| Changed mind / Personal reasons | Customer responsibility |
Exchange Policy
If you'd like to exchange for a different size or color, please indicate this in your return request. Exchanges are subject to availability. If your desired item is out of stock, we'll contact you to discuss alternatives (such as selecting a different style or processing a refund).
Important Notes
- • Please inspect your order upon arrival and document any issues with photos
- • Ensure items are properly packaged before shipping to prevent damage in transit
- • Keep your return shipping receipt until the refund is complete
- • International returns may require additional processing time
- • Original promotional discounts and coupons may not be refunded
Contact Us
If you have any questions about returns or refunds, please contact our customer service team: