Terms of Service

These Terms of Service (“Terms”) govern access to and use of the ELVRA website, delivery platform, APIs, documentation, and related offerings (the “Services”) provided by ELVRA (“ELVRA,” “we,” “us,” or “our”). By accessing or using the Services, requesting a demo, or creating an account, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Services.

1. Eligibility and accounts

You must be able to form a binding contract under applicable law and use the Services only for lawful business purposes. You are responsible for maintaining the confidentiality of login credentials and API keys, and for all activity under your accounts. Notify us promptly at [email protected] if you suspect unauthorized access. You agree to provide accurate registration information and to keep it updated.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Workspace administrators may invite users, assign roles, and control access to projects and integrations; the organization remains responsible for its users’ compliance.

2. The Services

ELVRA provides tools and workflows for website scaffolding, brand-system application, launch checklists, staging and deploy coordination, multi-site workspaces, and related delivery automation, including optional API access. Features may vary by plan. We may modify, improve, or discontinue features with reasonable notice when material impact is expected, except where changes are required for security, legal compliance, or to prevent abuse.

Demo environments, marketing descriptions, and sample metrics are illustrative. They do not guarantee specific launch timelines, search rankings, conversion rates, or uptime beyond any separate written service commitment we may issue for your plan.

3. Customer content and responsibilities

You retain ownership of content, brand assets, copy, configuration data, and other materials you or your users submit to the Services (“Customer Content”). You grant ELVRA a limited license to host, process, transmit, and display Customer Content solely as needed to provide and support the Services, including backups and security scanning.

You represent that you have all rights necessary to submit Customer Content and to connect third-party integrations, and that Customer Content does not infringe third-party rights or violate law. You are solely responsible for the websites and digital properties you launch using the Services, including legal pages, accessibility obligations, advertising claims, and compliance with industry rules that apply to your business.

You must not misuse the Services, including by attempting unauthorized access, disrupting infrastructure, reverse engineering except where permitted by law, scraping beyond documented API use, uploading malware, or using the Services to deliver unlawful, deceptive, or harmful content.

4. Plans, fees, and payment

Paid plans are billed according to the pricing presented at purchase or in an order form. Fees are generally charged in advance for the subscription period. Unless otherwise stated, fees are non-refundable except where required by applicable law. We may change list prices for renewals with notice; continued use after the effective date of a price change constitutes acceptance for the subsequent term.

You authorize us and our payment processors to charge applicable fees and taxes. Late or failed payments may result in suspension. Enterprise agreements may include custom invoicing, usage commitments, and SLAs that control over these Terms where explicitly stated.

5. Intellectual property

ELVRA and its licensors own all right, title, and interest in the Services, including software, interfaces, documentation, templates, design systems we provide as platform features, trademarks, and branding. These Terms do not transfer ownership of the Services to you. Subject to your compliance and plan limits, we grant you a non-exclusive, non-transferable right to access and use the Services during your subscription.

Feedback you provide about the Services may be used by ELVRA without obligation to you. Customer Content remains yours as described above. Third-party open-source components included in the Services are licensed under their respective licenses.

6. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure may be made if required by law, with notice where legally permitted.

7. Privacy and data protection

Our handling of personal information is described in our Privacy Policy. For Customer Content that includes personal data of your end users or employees, you act as the controller (or equivalent) and instruct us as a processor (or equivalent) to process such data to provide the Services. You are responsible for providing any notices and obtaining any consents required for that processing. Where a data processing agreement is required by law or by your plan, we will provide one upon request.

8. Third-party services

The Services may interoperate with third-party platforms you choose to connect. Those services are governed by their own terms. ELVRA is not responsible for third-party outages, policy changes, or data handling outside our control. Enabling an integration constitutes your instruction to exchange the data necessary for that integration to function.

9. Disclaimers

Except as expressly stated in a separate written agreement, the Services are provided “as is” and “as available.” To the maximum extent permitted by applicable law, ELVRA disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that websites delivered through the Services will achieve any particular commercial result.

10. Limitation of liability

To the maximum extent permitted by applicable law, ELVRA and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to the Services or these Terms, regardless of the theory of liability and even if advised of the possibility of such damages.

Our aggregate liability for all claims relating to the Services or these Terms will not exceed the amounts you paid to ELVRA for the Services in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by applicable law.

11. Indemnification

You will defend and indemnify ELVRA against claims, damages, losses, and expenses (including reasonable legal fees) arising from Customer Content, your websites or digital properties, your use of the Services in violation of these Terms or law, or disputes between you and your end users or third parties related to your offerings.

12. Suspension and termination

You may stop using the Services at any time and may cancel a subscription according to plan rules. We may suspend or terminate access if you breach these Terms, fail to pay fees, create security or legal risk, or if we discontinue the Services. Upon termination, your right to access the Services ends. Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, and indemnity) will survive termination. We may provide a limited window to export Customer Content where commercially reasonable and not prohibited by law or security concerns.

13. Governing law and disputes

These Terms are governed by applicable law, without regard to conflict-of-law principles that would require application of another jurisdiction’s laws. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the courts of competent jurisdiction, and each party consents to personal jurisdiction and venue there, except where mandatory consumer or local laws provide otherwise. Nothing in these Terms prevents either party from seeking interim injunctive relief for intellectual property or confidentiality breaches.

14. General

These Terms, together with any order form or enterprise agreement referencing them and the Privacy Policy, constitute the entire agreement between you and ELVRA regarding the Services and supersede prior or contemporaneous agreements on the same subject. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate reorganization or sale of assets. Notices may be sent to the email associated with your account or to [email protected].

15. Contact

Questions about these Terms: [email protected].